I wouldn’t say it’s lucky, there are tons of jobs that require & presume you to have the most basic knowledge about filesystem or folder hierarchy and the young hires I’ve had in the last few years act like I’m throwing them into an advanced calculus class. Mouths agape and eyebrows scrunched up as I slowly show them where files go, like I’ve invented fire in front of their eyes.
I’ve had this happen (once) in Ireland before where she came to us twice in about 5 mins, it’s pretty fucking annoying. Asked the girl to set a timer on her watch for 20mins and she’d feel less pressed for time serving everybody else.