Seems the general discussion burries what I sense is perhaps the more agregious part; LTTs business ethics.
It is inexcusable to become too big or too busy to care about how you represent those you partner with. Steve poiniently outlined significant instances where LTT took actions that negatively and unfairly impacted the vendors that expected more of a partnership in the exchange.
The Madison info just heaps onto the poor business practices.
We even “upgraded” to teams voice from a local PBX. Really great having calls drop and fail to connect.
I had to setup folks with a script clear teams cache when it acts up.