In 20 years of business travel across many countries and industries, I have been happy with the agent’s choices maybe four times. These days I skip the corp agent and just book tickets myself, then expense them. Fewer layovers, better seat choices, and having my own name on travel plans is a ton better than I get from someone who is just trying to close a ticket and get someone from A to B.

A nice side effect is that my trips are usually cheaper than colleagues who use the agent, so I never have to justify why I did it myself.