The team behind the Matrix open standard and real-time communication protocol has announced the release of its second major version, bringing end-to-end encryption to group VoIP, faster loading times, and more.
Yeah I guess, but because it’s so linear all the discussions are running through each other and messy. So if someone asked a question I’m interested in I then have to read a whole lot of messages to see if maybe someone said something relevant about it.
Also, the messages are not indexed by search engines, which has its advantages, but for a tech/ support channel it doesn’t make much sense.
I don’t use matrix specifically (basically everything I have seen that uses it comes across as “shady”, at best) but discord very much has a search functionality in each chat channel. Same with slack.
But also: What magical wonderland of tech support do you live in where people read context and don’t just make the same suggestion hundreds of times in a row?
Yeah I guess, but because it’s so linear all the discussions are running through each other and messy. So if someone asked a question I’m interested in I then have to read a whole lot of messages to see if maybe someone said something relevant about it.
Also, the messages are not indexed by search engines, which has its advantages, but for a tech/ support channel it doesn’t make much sense.
I don’t use matrix specifically (basically everything I have seen that uses it comes across as “shady”, at best) but discord very much has a search functionality in each chat channel. Same with slack.
But also: What magical wonderland of tech support do you live in where people read context and don’t just make the same suggestion hundreds of times in a row?