A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.
Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.
Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”
CEO got killed but everything still working as intended. For everyone who was worried I can bring relieve, UnitedHealthcare is still working well.
At this point if I ever switched jobs and the new employer had United Health Care I would politely thank them for their time and get up and walk out of the interview.
Unfortunately most people can’t be so picky as to walk out of an interview, but yeah we should normalize asking who the company insurance is through, and if it’s UHC, out.
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I mean, maybe an interviewer will tell you what they have if you ask, but HR and the recruiters will not, and the company policy is going to be “you will get your employee handbook and benefits selection guide after starting.”
One cannot be a true medical doctor in the USA.
This is one of the reasons I want to be a night shift emergency medicine physician. No one is calling me at 2 in the morning to argue with me running a code for insurance reasons.
Yeah they’ll just deny it without talking to you and bankrupt your patient.
There’s special kinds of short-term Medicaid for emergency room treatment and associated hospitalization. And they can’t deny a resuscitation as “not medically necessary”.
And they can’t deny a resuscitation as “not medically necessary”.
You have too much faith in their new AI
Insurance companies are parasites killing their host.
Only when they start costing more than they’re expected to produce in future profits. So less like a parasite and more like a soulless corporate leech, because actual parasites at least want the host to survive until they can reproduce.
“we’ve done nothing and it’s gotten worse!”
that’s because you haven’t been playing the game.
$17,000 for a mole extraction? nah…
At the very least there should be a law, forcing any health insurance to at least cover all costs needed to insure survival and long term health. And what is needed for survival and long term health is defined by the Doctor and not by the insurance company!!! Honestly, no idea why this is not law in any rich country in 2025!
All the other rich countries in 2025 just have free healthcare and don’t need that law.
I mean that’s basically all medicine besides some very specific aesthetic services. Even plastic surgeons do some amazing work sewing people’s faces back on after animal attacks and industrial accidents and whatnot. This is a medical journal article of an amazing facial reconstruction after a car crash but fair warning that in the initial images his face is basically… gone (Scary Link). I’ve also heard stories of general and trauma surgeons trying to find a plastics doctor at 2am to sew a toddler’s face back on after various accidents because while part of stitching anything up is minimizing scarring the delicate skin of a tiny face that has a lot more growing to do is just outside of their skillset once the injury is past a certain surface area.
You guys need other kind of UHC.
If you need experts, most of them are members of post-soviet communist partues and know how to build Semashko system.
Proud to say as of the first of the year I’m no longer insured with these dirtbags.
I’m now insured with some other dirtbags.
Some dirt bags are slightly less bad than other dirtbags. That’s why I have Comcast Internet.
Who could possibly be worse than comcast.
Small regional providers. Ever heard of Wow! Internet? I assure you they are terrible.
In my experience Wow! is less scummy that Comcast, but also less reliable. Overall it is probably a wash.
Wow was the answer I was expecting too lol
Or Frontier
Wow was cheap and fast for me… And would go down for 3 days at a time inexplicably. Oh, and they sent me a modem-router combo with cascade routers disabled and a firmware flash that prevented me from changing it, evnthough I specifically requested (and paid for) modem only.
Cincinnati Bell was actually half decent.
cox communications.
Their name is literally pronounced “cocks”. It really says it all
I’m curious as well. I haven’t met worse.
It’s the inverse of “the grass is always greener”. The internet service is always shittier.
Hughesnet.
A complete lack of internet would be worse than Comcast, but it’s honestly a pretty close thing.
Can’t speak any the companies in the south or on the coasts but Comcast is easily one of the best residential Internet providers in the Midwest.
I’m not fan of Comcast but I dealt with pretty much every provider out there when I was an integrator (IT and AV for rich people) and it’s not even close.
Let that sink in…that’s how shitty the other ISPs are.
Sad to say, my company was bought by another, and i am forced to change to these dirt bags. I currently have a malady that will require surgery. Not that it matters, the old company declined my last surgery anyway and i paid out of pocket
Push back when it’s auto-declined. You can often get them to pay up even if they decline at first. They’re trying to make as much profit as possible, so they decline and hope you don’t fight back.
I mean thats the thing right? Except it’s not that easy. The billing man at the practice has been trying, and when i call i get the, “your claim has been reviewed by a human and denied.” Canned response. And i have to go through the call carousel. And now my job changed providers, so now i am trying to get back pay from a healthcare company i don’t have an active account with. But i really don’t want to have half my jaw amputated.
Yep. They make it has hard as legally possible. It’s bullshit. It’s all very fucked up.
I sure wish someone would do something about this.
We need a hero. Someone who will do whatever it takes even sacrifice themselves if necessary to proclaim, “this is not okay. You will not get away with this.”
Nah, we need to realize this isn’t on any one person’s shoulders but on everybody and start a mass movement.
Mass movements always exist, you just have to join them.
But mass movements also demand a lot of your time and energy, which you may not have if you’re staring down the barrel of multiple major medical procedures. What’s more, they demand a political system receptive to their demands.
The appeal of stocastic violence is that it doesn’t require an enormous long term collaborative good faith effort. It just requires a few vigilantes with more rage than sense.
After decades of campaigning on health care reform (literally straight back to the 1940s) and posting a ton of Ls (particularly since Carter and the neoliberal turn), Luigi might not be transformative but he’s cathartic.
What’s more, they demand a political system receptive to their demands.
Not necessarily. That’s only for mass protests, which are the way Western governments trick their citizens into wasting their time and motivation without effecting real change. As you escalate you have methods like striking and rioting (and armed revolution if all else fails, but America isn’t that far gone yet) that are capable of twisting the elites’ arm into cooperating. This is why movements like the Civil Rights movement and early 20th century labor movements worked but the Iraq war protests didn’t. Ultimately protesting is an implied threat that means nothing if you have no intention to follow up on it.
I’ve been hearing for decades that the 2nd amendment is fundamental to the American identity, because it’s supposed to be an insurance against this type of tyranny against the American people. There you have your mass movement, making claims on that insurance, using what’s purported to be fundamental to the national identity of the country. What tyranny is the 2nd amendment protecting against if this doesn’t make the cut?
It’s really hard to disagree with Luigi when he wrote “evidently, I am the first to face it with such brutal honesty”. Brutal honesty is what this state of affairs calls for. It’s time to water Jefferson’s proverbial tree of liberty.
A mass movement of bannable and actionable suggestions
Someone call user4616250
Nope, y’all don’t need (or deserve tbh, speaking as someone not from the US) a hero. You should try to hold your own government accountable for once; the last time that happened was the Civil Rights Movement I think?
Then the FBI shot MLK.
How about using the wonderful internet and social media to sync calendars so you can all take out the quarter of a toilet break you americans call “paid holiday” and gather up, pool resources in order to make the federal government non functional until things improve. Rather than talking big about grabbing for the literal gun and doing drive-bys. The damn french go for the jugular for as little as government implementing points system for driving liscences.
You don’t get it. Most of us get zero paid leave. I had two days, which I thought about taking during a slow week. My boss said you should save them. I got an email on January 1 saying they were gone.
Mama mia!
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What a sick gif…
Can’t go wrong with Hitchcock.
Calling it now:
UHC will deny the anesthesia claim because they wont understand why they needed so much time to perform the procedure.
My partner had this same thing happen. She needed a neurosurgery to install a nerve stimulator in her neck. Her insurance approved a surgery to implant a test device, but then when it was determined it did solve her issues, denied the surgery for the permanent stimulator, forcing her neurosurgeon to write to them to get it approved. Then, during the surgery, they sent another denial. Fortunately, U of M is fantastic, and their hospital just covered the cost of the surgery due to the level of bullshit the insurance company pulled. Otherwise she would have ended up with multiple scars on her head and neck, and nothing to show for it, other than continuing nerve pain.
There are doctors and providers who just don’t take UHC because they are such a pain in the ass to deal with.
There was one single doctor in a fifty mile radius who would deliver my youngest because UHC. Had there been zero, we could’ve gone to anyone and they’d have had to cover it, but because there was one provider, we had to use him.
It reminds me of enshittification, in that the end product involves both regular people and businesses customers being fucked over (but the regular people are fucked over worse/for long). In this analogy, the doctors are the business customers. Enshittification doesn’t apply here though, because this system has always been shitty for everyone, even if it’s getting worse. If this scenario “rhymes” with enshittification, it’s just because they both are based on capitalism being toxic
Well, if enshittification is understood as “making it more shitty” rather than “turning it into shit”, then it’s perfectly possible to further enshittify that which is already shit.
Personally I favour the latter definition since otherwise we would need another word for “making a shitty thing even worse”.
Yeah, I do agree with you. However I do like Doctorow’s pithy, 3 step formulation, which lends itself to the stricter definition. But he does also say that he may have coined it, but it’s not his word, so go nuts
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“Enshittification names the problem and proposes a solution. It’s not just a way to say “things are getting worse”, though, of course, it’s fine with me if you want to use it that way. […] But in case you want to be more precise, let’s examine how enshittification works. It’s a three-stage process: first, platforms are good to their users. Then they abuse their users to make things better for their business customers. Finally, they abuse those business customers to claw back all the value for themselves. Then, there is a fourth stage: they die.” [1]
1 ↩︎
Yeah, it does make sense that if Enshittification is being used as the name of a process, it’s interpreted as a state transition - hence from non-shit to shit - rather than an increase of something.
Ultimatelly this is such a new word that, IMHO, we don’t really know how people will end up be using it in general.
UHC has an enormous client pool, though. Their business model involves lots of kickbacks to HR/Execs and tons of money on marketing, as well as regulatory capture and consolidation/cartelization of competitors.
“Well, I simply won’t do business with you” isn’t a practical option for most hospitals, particularly in the ER or other time sensitive setting.
I could be wrong, but I believe ER visits are handled differently?
It only speaks to how bad UHC is that even though their business model is marketing and kickbacks, there are still providers who don’t want to have anything to do with them.
Well, you assholes voted in trump and the republican cabal so dont expect any change soon.
Remind me again when this shit started happening? Not like it was being prevented before Trump or Biden or Obama or Bush. Honestly I could go back pretty far. Nobody is stopping these companies from doing what they’re doing it’s not gonna change.
Fuck trump because we all know what’s gonna happen but in this specific situation nobody will do anything even if Biden or Harris were running the show.
Yeah, it’s hilarious. Most of the surgeons I work with voted for Trump…
Are any of them not assholes? Are any of them not rich? Every surgeon I’ve met is a rich asshole. Rich people voted trump, assholes voted trump.
Yeah, you got it. There are a rare few that aren’t total douchebags.
I’d love to hear more about the decent ones. Because my perception is so skewed to think every surgeon is an asshole. I had one of the dumbest conversations of my professional life with one if you’d like.
Typically, the really chill surgeons are younger.
So the ones who still have a connection to real people because they have massive debt?
There are a variety of reasons. Something related to the work, however, is the change in culture with residents and attendings.
Drive by doctors who would not be able to do that shit under single payer.
